FAQ

Payment and Shipping:

 

We accept payment through PayPal or Square.  Ground shipping is available via USPS.  Free shipping for orders over $100.

 

 

How to measure:

 

​There are two ways to measure for your pets new collar:

  • You can measure their existing collar by laying it flat and measuring from one end of the buckle to the other leaving out the prongs. Add a half inch to your measurement to ensure proper fit.

 

  • Measure your pets neck using a flexible tape measure or piece of string, fitting to your desired tightness.

  • It is best to measure using both methods to ensure you are getting the right measurement

 

Returns, Refunds & Exchanges:

 

Our products are handmade and as with any handmade product their can be imperfections.  We will repair or replace any damaged product at our discretion within 30 days of purchase.  (This does not include products that have been chewed on or intentionally taken apart). Shipping back to us will be the responsibility of the purchaser, and we will ship the product back to you at no additional cost.  

Collars:

There are no refunds on custom collars as they are made to fit your pet.  If you need to return a collar due to a measurement error we will remake the collar but there will be a fee associated. The fee will be half of  the original purchase price and the shipping cost. If you have any questions on measuring your pet for a collar please let us know.  We want you to be happy with your purchase and will do what we can to ensure that happens.

All other products:

We enjoy hearing from our customers and seeing photos of our products being used or displayed in your home.  If you love your Jade's Innovations product please write a review on google or facebook and share a photo! If you are unhappy with any of our products please contact us.  We work hard to make quality products that you will enjoy.  If the product has not been used and is within 14 days of the purchase you may return it for a full refund.  Shipping back to us will be the responsibility of the purchaser,

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