Our products are all handmade. With any handmade product their can be imperfections. We will repair or replace any damaged/defective products at our discretion within 14 days of purchase. All custom products are non-refundable. If we repair/replace a product shipping back to us will be the responsibility of the purchaser, and we will ship the product back to you at no additional cost.

Paracord products that have been chewed on by your pet or intentionally taken apart to use for survival will not be replaced.

Collars:

There are no refunds on custom collars as they are made to fit your pet. If you need to return a collar due to a measurement error we will remake the collar but there will be a resizing fee associated. The fee will be determined individually based on how much work needs to be done. If you have any questions on measuring your pet for a collar please let us know. We want you to be happy with your purchase and will do what we can to ensure that happens.